Yes! Standard shipping is free worldwide, with no minimum spend. Available destinations are listed at checkout.

Orders typically arrive 8–12 calendar days after you order. Delivery times may vary by destination and during busy periods.

Visit Track your order for the latest updates. You’ll also find tracking details in your shipping confirmation email.

Email hello@witandfortune.com if your delivery is overdue. If it’s been more than 30 calendar days since you ordered, we’ll check the details and promptly arrange a free replacement.

Check around your delivery address and with anyone who may have accepted it. Still missing? Email hello@witandfortune.com with your order number, and we’ll help investigate.

Applicable taxes and duties are included in our prices. There are no additional tax or duty payments at checkout or on delivery.

We accept Visa, Mastercard, American Express, Discover, and Diners Club through Shopify Payments, plus PayPal. Shop Pay, Apple Pay, and Google Pay may also be available. Check checkout for your available options.

Email hello@witandfortune.com as soon as possible, within 48 hours of placing your order. Include your order number and the change or cancellation you’d like to request.

Requests sent after 48 hours cannot be accepted, except where required by law. Handling fees may apply to requests made within 48 hours; we’ll confirm any fee before proceeding. Your applicable return rights remain unaffected.

Check your spam or junk folder first. Still can’t find it? Email hello@witandfortune.com with the name and email address used at checkout.

Check the code’s expiry date, eligible items, and any minimum spend. If it still won’t apply, email hello@witandfortune.com before completing your purchase.

Yes. To request a return or exchange within 30 days of delivery, first email hello@witandfortune.com with your order number. We’ll help you with the next steps as soon as possible.

Please contact us before sending anything back. See our Return & Refund Policy for details.

For change-of-mind returns or exchanges, you cover the return postage. If your item arrives damaged, faulty, or incorrect, we’ll cover any required return shipping.

Email hello@witandfortune.com as soon as possible with your order number and clear photos of the damaged product and outer packaging, with the shipping label clearly visible.

Please keep the item and packaging while we review the issue. We’ll help arrange a free replacement or another appropriate solution.

Email hello@witandfortune.com with your order number and details of what you received. Please include photos of the items and packaging if possible. We’ll check your order and correct any packing or shipping mistake at no extra cost.

Approved refunds go back to your original payment method. We’ll email you when your refund is issued. Your bank or payment provider may need additional time to process it.

Our products are ready-made. We don’t currently offer custom designs, engraving, or personalization. Available colors and finishes are listed on each product page.

No! Our range includes pieces for tabletop games, everyday fidgeting, and simple decisions. Check each product’s description to find something that suits you.

It depends on the model. Check the product page for its dice types and number ranges. For group games, check that your table accepts spinners as an alternative to dice.

Check the product description and selected option for included items. Dice, accessories, and props shown in photos are included only when the description says so.

Care varies by material and mechanism. Follow any supplied instructions, and contact hello@witandfortune.com before using cleaning products, adding oil, or taking a mechanism apart.